We take responsibility for all the personal data (such as your name, address, email address, phone number, date of birth, etc.) that you provide us with, that we obtain through purchases when you order catalogs, subscribe to our newsletter or when you create a personal profile at loragal.com.
How do we use your personal data?
We use the information that we collect to fulfill our commitments to you and to provide you with the service that you expect. This includes sending you information and offers for marketing purposes. In order to provide you with relevant offers and information, we may analyze your personal data. We will only keep your data for as long as necessary to carry out our services to you or as long as we are required by law. After this, your personal data will be deleted.
Who has access to the data?
We never pass on, sell or swap your data to third parties for marketing purposes outside the Ursime Group. Data that is forwarded to third parties is only used to meet Ursime’s commitments to you.
We collect the following information:
When registering or ordering on our site, you may be asked to enter your name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously. When visiting our website, we collect and summarize which web has been visited, the order of your browser and the information of linkway.
And we won’t expose your information except for the following situations:
You authorize or agree to expose. Protect your lawful rights and interests or public security in emergency situations. Provide your personal information according to the requirements of the law.
We protect your personal information by following ways:
We offer a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway provider’s database which is only accessible by those authorized with special access rights to such systems. When a transaction is over, your private information such as credit cards, social security numbers and financials will not be stored on our servers.
We use your information:
To process transactions. Your information will be only used for the express purpose of delivering the purchased product or service requested. Whether public or private, your information will not be sold, exchanged, transferred, or given to any other company for any reason without your consent. To give you a personalized experience. We can respond to your individual needs better by using this information. To send emails. The email address you provide may be used to send information and updates pertaining to your order, receive occasional company news or service information, etc. Note: If you would like to unsubscribe from receiving future emails at any time, you can find detailed unsubscribe instructions at the bottom of each email.
There are two types of cookies: permanent and temporary (session cookies). Permanent cookies are stored as a file on your computer or mobile device for no longer than 12 months. Session cookies are stored temporarily and disappear when you close your browser session.
We use permanent cookies to store your choice of the start page and to store your details if you select "Remember me" when you log in.
We use session cookies when you use the product filtration function and to check if you are logged in.
You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under "Help" in your browser. You can choose to disable cookies or to receive a notification each time a new cookie is sent to your computer or mobile device.
Please note that if you choose to disable cookies, you will not be able to take advantage of all our features.
We use third-party cookies to collect statistics in aggregate form in analysis tools such as Google Analytics. The cookies used are both permanent and temporary cookies (session cookies). The permanent cookies are stored on your computer or mobile device for no longer than 24 months.
The loragal.com website may include links to other websites which do not fall under our supervision. We cannot accept any responsibility for the protection of privacy or the content of these websites, but we offer these links to make it easier for our visitors to find more information about specific subjects.
The content of this website is copyright-protected and is the property of Ursime.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
We do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older.
If you do not satisfied with our goods and want to send them back to get a refund or an exchange, you can send a message to our after-sale Customer Service (email address: firstname.lastname@example.org), they will reply you in 24 hours(except weekends) and give you further information and some useful advice.
Please contact us before sending the item back to us for a refund. We do not accept returned items that were sent back by you directly without checking with us first.
Write your order number on the package, like LD0001 to make your package be recognized easily, so we can solve your problem as soon as possible.
You have to undertake return express fees by yourself.
After we make sure that we have received the return package, we will contact you and give you a refund or an exchange.
New after-sale policy 2021Ⅰ. Returns can be accepted within 15 days as below
The returns from our customers are acceptable within 15 days after you get the package. when we confirm the arrival of the package you returned, we 'll refund you the payment. Items that can be returned or refunded of receiving must follow the criteria as below:
1.Please make sure the products are unused and will not affect the secondary sales.
2.Faulty items damaged/broken, or soiled upon arrival.
3.Items received in the incorrect size/color.
4.Because that we charged the shipping fee in behave of the shipping company, we will only refund you the good price which is responsibility.
5.After returning the products, please inform us the following information in your account where you can find a chart ① Order No., for example, LD0001
② Item barcode No., for example, 178064829183950848
③ Quantity of each item
④ Photo of the products you sent back
⑤ Photo of the shipping label on the package loragal.com sent to you
⑥ Photo of the shipping label in the package you sent to loragal.com ⑦ The unique barcode on the item which is stick to the package of the item
The shipping fee charged by the courier company, so the returning shipping fee will be afforded by your side.
Please consult the customer service about the information we need before sending back the package.
Send the package back to us.
After returning the products, please offer our customer service the information you collect above or add to your account, where you can find a chart to upload the information.
After confirming the information, we will refund the money to your account directly. But the amount is frozen which can be used until we get the package.
We will activate the refund in your account when we get the package, then you can use that for a new order.
Ⅱ.Unconditionally refund accepted for wrong items The refund request from our customers is acceptable unconditionally if customer service confirms loragal.com send you the wrong item.
PS: 1.pls make sure the products unused before you sending back and inform us the following information：
① Order No., for example, LD0002 ② Item No. , for example, 00012_B_M ③ Item barcode No., for example, 178064829183950848 ④ Photo of the products you sent back ⑤ Photo of the shipping label on the package loragal.com sent to you
2.Loragal.com will confirm the information 3. After we making sure that we sent you the wrong item, we will refund you the amount to your account which you can use for a new order or inform our financial staff refund back to your Paypal account or others if you like.
Full Refunds We offer the full refund on any items that are found to be faulty or damaged due to our fault. Damage caused because of the fault of the third party or customer's own fault cannot apply for the refund.
Partial Refunds We also offer a partial refund on returned items which have some original parts missing. In such a case, the customer can only get a partial refund.Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product. In the case of free post, consumers are responsible for the return shipping cost.
PayPal is a secure and trusted payment method for online shopping.
1) With PayPal, you can send payment quickly and securely online.
2) Through PayPal, you can pay with credit card, debit card, or bank account balance even if you do not have a Paypal account.
3) Once your order is submitted, you will be redirected to PayPal to complete the transaction. You can trace the status of your payment using your PayPal account.
We accept kinds of a debit/credit card with international transaction function.
How to pay with a credit card:
1) Select your shipping address or create a new one;
2) Enter your card details and click “Submit”;
3) Your payment will be processed and a receipt will be sent to your e-mail address.
Paying with Credit or Debit Card is safe, easy and convenient.
Currently, we accept Visa, MasterCard, and American Express payments from most locations worldwide.
If several of your attempts have failed, please try again in 24 hours or use another payment method like PayPal.